Reimbursement policy
Durty Bikerz
At Durty Bikerz, we want you to be completely satisfied with your purchase. If you need to return an item, here is our simple and transparent process.
Policy details
1. Return eligibility
To be eligible for a return and subsequent refund, the following conditions must be met:
- The request is made within 30 days of the delivery date.
- The item is unworn, unwashed, and in its original condition.
- All original tags and packaging are included.
- The return is authorized by our team before shipping back.
Note: Items returned without meeting these conditions may be refused or sent back at the customer's expense.
2. How it works
Contact us at contact@durtybikerz.com to receive your return authorization and instructions.
Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed to your original payment method within 7 business days.
Please allow an additional 3 to 5 business days for the credit to appear in your bank account.
3. Fees and costs
4. Exceptions
The following items are not eligible for return or refund:
- Items showing signs of wear, washing, or damage caused by the customer.
- Products with missing original tags or packaging.
- Personalized or custom-made items (except in cases of manufacturing defects).
Note: Sale items and promotional products are eligible for return under the same conditions as full-price items.
5. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please notify us within 14 days of delivery at contact@durtybikerz.com. Please include your order number and photos of the issue. In these specific cases, Durty Bikerz will cover the return shipping costs and issue a full refund or a free replacement.
A question about your refund?
Our team is available Monday – Friday, 9 AM to 7 PM EST.
Last updated: August 5, 2026